Use print screen or something similar and attach a screenshot to the email you send to highlighting the area on the screen where the issue is.
Please include the full URL where we can reproduce the issue.
What error message are you receiving? Have you ever seen this error message before?
What should have happened?
What were you expecting to happen? For example if you were in the My Account dashboard and there were no values for the 30/60/90 day balances you would expect these to show.
What login are you using?
Please indicate the login that is experiencing issues or specify if it is site wide for all logins.
What browser are you using?
What browser are you using? Chrome, IE, Safari or Firefox. If possible the version number would be handy too.
Are you using a mobile device to access the site?
If you are using a mobile device please specify either iOS/Android/Windows and which browser. If this issue only happens on mobile devices and not on a normal desktop/laptop please let us know.
Product Codes, Customer No’s, Order Id’s etc.
Any data that is related to the problem please include it in the email.
When was the last time it worked?
By letting us know when it last worked can help us track down what may have changed much quicker.
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